Terms of Service

1. Acceptance of Terms

By accessing and using the services of ITS (SHETLAND) LIMITED ("Company," "we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

ITS (SHETLAND) LIMITED provides professional IT solutions and support services including but not limited to:

• IT Support and Maintenance
• Cybersecurity Solutions
• Cloud Migration Services
• Network Infrastructure Design and Implementation
• Data Backup and Recovery
• IT Consulting Services

3. Service Level Agreement

3.1 Response Times

We commit to the following response times for support requests:

• Critical Issues: 1 hour
• High Priority: 4 hours
• Medium Priority: 8 hours
• Low Priority: 24 hours

3.2 Uptime Guarantee

We guarantee 99.9% uptime for all managed services and infrastructure under our control.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information about their IT infrastructure
• Cooperating with our technical team during service delivery
• Maintaining appropriate security measures for their systems
• Timely payment of service fees
• Notifying us of any changes to their IT environment

5. Payment Terms

5.1 Service Fees

Service fees are as agreed in the service contract. All fees are due within 30 days of invoice date unless otherwise specified.

5.2 Late Payment

Late payments may result in service suspension and additional charges. We reserve the right to charge interest on overdue amounts.

6. Intellectual Property

All intellectual property rights in our services, including software, documentation, and methodologies, remain our property. Clients may not copy, modify, or distribute our proprietary materials without written consent.

7. Confidentiality

We maintain strict confidentiality regarding all client information and data. We will not disclose client information to third parties without written consent, except as required by law.

8. Data Security

We implement appropriate security measures to protect client data. However, clients remain responsible for their own data security and compliance with applicable regulations.

9. Limitation of Liability

Our liability is limited to the amount paid for services in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

10. Service Modifications

We reserve the right to modify or discontinue services with reasonable notice. We will work with clients to minimize disruption during any service changes.

11. Termination

11.1 Termination by Client

Clients may terminate services with 30 days written notice. Early termination may incur additional charges as specified in the service contract.

11.2 Termination by Company

We may terminate services immediately for breach of contract, non-payment, or other material violations of these terms.

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, government actions, or other force majeure events.

13. Dispute Resolution

Any disputes arising from these terms will be resolved through binding arbitration in accordance with UK law. The arbitration will be conducted in Scotland.

14. Governing Law

These terms are governed by the laws of Scotland. Any legal proceedings will be conducted in Scottish courts.

15. Changes to Terms

We may update these terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the updated terms.

16. Contact Information

For questions about these terms, please contact us:

• Email: [email protected]
• Phone: +447346338467
• Address: 8 North Road Lerwick SHETLAND, ZE1 0NP